• Vidonn® 30 Day Satisfaction Guaranteed Return Policy

  • If you are unsatisfied with your purchase for any reason, you have 30 days from the date of purchase to request a full refund. You may return any product purchased from any authorized distributor, agent or retailer of Vidonn (“Product”). The authorized distributor, agent or retailer of Vidonn, from which you purchase the Product, is the direct contact for your purchase (“Seller”).
  • To qualify for a refund, all the following conditions must be met:
  • A Return Merchandise Authorization (RMA) must be requested from the customer service team of your Seller within 30 days of your purchase date. To request an RMA, please contact customer service here.
  • Returned product(s) must be in good physical condition (not physically broken or damaged).
  • All accessories originally included with your purchase must be included with your return.
  • The RMA number must be included along with your returned product.
  • terms and conditions:
  • Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
  • You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to Seller.
  • If you return Product to Seller (a) without an RMA from Seller or (b) without all parts included in the original package, Seller retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the product or the retail value of the missing accessories, whichever is higher.
  • Refunds will be processed and paid within 4 weeks of Seller’s receipt of Product.
  • Limited Product Warranty

  • LIMITED PRODUCT WARRANTY
  • The authorized distributor, agent or retailer of Vidonn, from which you purchase the Product, is the direct contact for your purchase (“Seller”). Seller warrants to the original purchaser that your Vidonn electronic device (the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase (the "Warranty Period").
  • Seller does not warrant that the operation of the Product will be uninterrupted or error-free. Seller is not responsible for damage arising from failure to follow instructions relating to the Product's use. The wrist band is excluded due to worn.
  • This Limited Warranty does not cover software embedded in the Product and the services provided by Seller to owners of the Product. Refer to the license agreement accompanying the software and the Seller services terms of use for details of your rights with respect to their use.
  • REMEDIES
  • If a hardware defect arises and a valid claim is received by Seller within the Warranty Period, Seller will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the Products are sold by Vidonn itself or through its authorized distributor, agent or retailer, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
  • HOW TO OBTAIN WARRANTY SERVICE
  • To obtain warranty service, you must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Seller. In accordance with applicable law, Seller may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during service, and Seller will not be responsible for any such damage or loss. For specific instructions on how to obtain warranty service on your Product, visit the Seller’s website or contact your Seller.
  • EXCLUSIONS AND LIMITATIONS
  • This Limited Warranty applies only to the original purchaser of Product that was purchased from an authorized distributor, agent or retailer channel and manufactured by or for Vidonn that can be identified by an authorized “Vidonn” trademark, trade name, or logo affixed to it. Without limiting the foregoing, the Limited Warranty does not apply to any (a) Vidonn products and services other than the Product, (b) non-Vidonn hardware product, including without limitation any knock off or counterfeit version of a Product, (c) Product that is, or Seller reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product.
  • This warranty does not apply to a Product or part of the Product that has been altered or modified (e.g., to alter functionality or capability) by anyone who is not a representative of Seller or if the Product is inserted or installed in a casing not provided by Seller. In addition, this Limited Warranty does not apply: (a) to damage caused by use with non-Vidonn products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the Product outside the permitted or intended uses described by Vidonn or with improper voltage or power supply; or (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Seller. Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty.
  • IMPLIED WARRANTIES
  • EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
  • LIMITATION OF DAMAGES
  • EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, SELLER SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.